How to Make a Complaint

If you are unhappy with our service, please tell us so we can put things right. You can contact us by:

Phone: 01858 457300
Email: complaints@integruminsurance.com
Post: The Complaints Manager, Integrum Insurance Solutions, Darian House, Roman Way, Market Harborough, LE16 7PQ

We will investigate your complaint and aim to resolve it as quickly as possible. We will provide a final response within 8 weeks.

If you are unhappy with our response, or we have not responded within 8 weeks, you may be able to refer your complaint to the Financial Ombudsman Service (FOS).

Escalation to Our Principal Firm

If you wish to escalate your complaint at any stage, you may contact our principal firm:

Momentum Broker Solutions Ltd
Phone: 0116 238 8880
Email: info@momentumsolutions.co.uk
Post: The Complaints Manager, Press House, Narborough Wood Park, Desford Road, Enderby, Leicester, LE19 4XT

Financial Ombudsman Service (FOS)

You must usually contact the FOS within six months of our final response. Eligibility to refer a complaint may depend on the type of business and the circumstances involved.

Phone: 0800 023 4567 or 0300 123 9123
Website: www.financial-ombudsman.org.uk
Post: Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR